RETURNING POLICY

Order Cancellation

Before the product is shipped or produced you could email to us cancel the order for you.

After order is cancelled you will get full refund during 24 hours.

We cannot cancel the order if the product is already shipped out,but you could email to us after the parcel delivered.Then we could nego the returning process. 

Product Returns

Customers have the right to apply for a return within 14 days after delivery the product.

Conditions that could submit the returning request:

Your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

We have a designated return address, please email our customer service at service@healpup.com to make sure you send the package to the right address. 

Return request handling time : 24-48 hours

Notice:You have to burden the returningor exchange shipping fee (except the product you received is damaged)

Order Refunds

Once your return is received and inspected, we will email to you that we will handle your order refunds. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, Money will back to your original method of payment during 24 hours. 

Notes

Custom or personalized items are not entitled to a 14-day refund.

When placing an order, be sure to confirm the address. Products that cannot be delivered due to customer filling errors or incomplete addresses will not be refunded.

If the return is caused by the consumer, the consumer is responsible for shipping costs. (Unless the parcel you received is damaged ).The specific cost should depend on the courier company you choose.

There are no restocking fees charged to consumers for returned products.

Delayed or lost refunds

If you haven't received your refund, please check your bank account again first.

Then contact your credit card company and it may take some time for your refund to be officially released. Next contact your bank. It usually takes some processing time before a refund is issued. If you've done all of this and still haven't received your refund, please contact us at server@healpup.com